Institutional Support

Each Institutional Client has a dedicated relationship manager. If you know their name please call the switchboard and select directory and choose your representative. They will be more than happy to help you with any issues you may have regarding TradestoneTrader Platform, trade or system support issues. If you do not know the name of your relationship manager, please call the switchboard and select option 1- you will be directed to the sales desk who will put you in contact with your representative. If you are calling outside regular business hours or cannot contact your representative please go through the options below to best resolve your issue.

Platform support – Please email support@tradestone.ca

In emergencies please call 1 877 341 3225 option 2

Trade Support – for all trade and margin enquiries please mail tradesupport@tradestone.ca

In emergencies please call 1 877 341 3225 option 2

For system set up or trouble shooting call 1 877 325 3414 option 2